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Find out more about Certificate III in Business (Customer Engagement) from Open Colleges

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  • Learning MethodOnline
  • IntakesStart Anytime
  • LocationsAustralia Wide
  • DurationMax 12 months
Nationally Recognised Training

Course Overview

Career Outcome:

  • Clerical officer
  • Customer Service Representative
  • General Clerk

The BSB30120 Certificate III in Business (Customer Engagement) offered by Open Colleges is a flexible, online course that provides students with practical office skills to help customers through the sales process. 

The course is nationally recognized and specializes in customer engagement, giving students an edge in the job market. Students can study at their own pace and receive support from experienced trainers and assessors. 

The course is suitable for those with no experience looking to gain employment in a sales or office environment or those already working in business or sales who want to improve their skills. Potential career outcomes include clerical officer, customer service representative, and general clerk. 

Students will learn skills such as critical thinking, communication, design and production of business documents and spreadsheets, and customer service. The course materials are accessed through the online platform OpenSpaceX.

Upon completion of this course, you will be issued with a BSB30120 Certificate III in Business (Customer Engagement) by Open Colleges (Provider number: 90796).

Enquire now to find out more!

Job Outcomes

Career Outcome:

  • Clerical officer
  • Customer Service Representative
  • General Clerk

Prerequisite & Entry Criteria

There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package.

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete Year 10 or ACSF Level 2.

Minimum age

  •  18 years old (note – students under 18 will need permission from a parent or guardian to enroll)


Access to others

This course includes a requirement to record video and/ or audio roleplays.  These will require participation by 1-3 other people sourced by you.

Digital equipment

You will need access to:

  • A modern computer with high-speed internet
  • Microsoft office or equivalent
  • Device with audio & video capabilities
  • People to participate in role plays & assessments


Enquire now and request a course guide in order to find out more about entry requirements. 



Module 1

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8

Module 9

Module 10

Module 11

Module 12

Module 13

Assessment details

  • Multiple choice questions
  • Projects
  • Role plays
  • Video
  • Written assessments


PLEASE NOTE – Open Colleges is a privately-run Registered Training Organisation (RTO), not government-run like a TAFE. Therefore, Open Colleges cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.

Fees for this course depend on the payment method and any existing promotions available with Open Colleges.

Always remember to enquire about any:

  • Discounts
  • Payment Plans

which may be available.


About the Institution

Open Colleges (RTO 90796) is an Australian education market leader with over 125 years of experience. Now an online learning market leader, Open Colleges focuses on supporting individuals to learn at their own pace.