Find out more about Certificate III in Business (Customer Engagement) from Open Colleges
The BSB30120 Certificate III in Business (Customer Engagement) offered by Open Colleges is a flexible, online course that provides students with practical office skills to help customers through the sales process.
The course is nationally recognized and specializes in customer engagement, giving students an edge in the job market. Students can study at their own pace and receive support from experienced trainers and assessors.
The course is suitable for those with no experience looking to gain employment in a sales or office environment or those already working in business or sales who want to improve their skills. Potential career outcomes include clerical officer, customer service representative, and general clerk.
Students will learn skills such as critical thinking, communication, design and production of business documents and spreadsheets, and customer service. The course materials are accessed through the online platform OpenSpaceX.
Upon completion of this course, you will be issued with a BSB30120 Certificate III in Business (Customer Engagement) by Open Colleges (Provider number: 90796).
Enquire now to find out more!
There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package.
Access to others
This course includes a requirement to record video and/ or audio roleplays. These will require participation by 1-3 other people sourced by you.
You will need access to:
Enquire now and request a course guide in order to find out more about entry requirements.
|BSBWHS311||Assist with maintaining workplace safety|
|BSBSUS211||Participate in sustainable work practices|
|BSBTWK301||Use inclusive work practices|
|BSBXCM301||Engage in workplace communication|
|BSBCRT311||Apply critical thinking skills in a team environment|
|BSBPEF201||Support personal wellbeing in the workplace|
|BSBPEF301||Organise personal work priorities|
|BSBTEC301||Design and produce business documents|
|BSBTEC302||Design and produce spreadsheets|
|BSBOPS304||Deliver and monitor a service to customers|
|SIRXPDK001||Advise on products and services|
|SIRXCEG002||Assist with customer difficulties|
|BSBOPS305||Process customer complaints|
PLEASE NOTE – Open Colleges is a privately-run Registered Training Organisation (RTO), not government-run like a TAFE. Therefore, Open Colleges cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.
Fees for this course depend on the payment method and any existing promotions available with Open Colleges.
Always remember to enquire about any:
which may be available.
Open Colleges (RTO 90796) is an Australian education market leader with over 125 years of experience. Now an online learning market leader, Open Colleges focuses on supporting individuals to learn at their own pace.