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Find out more about Certificate IV in Travel and Tourism from Holmesglen TAFE

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  • Learning MethodOnline
  • IntakesFeb, March, May, July, Sept, Oct
  • LocationsAustralia Wide
  • DurationFull time 8 months

Course Overview

Please note that Career Progress has no affiliation with this institution. Our most recent review of this course was on 31/10/2023, and there is always a risk that the information has updated since. Please conduct your own due diligence.

Holmesglen’s Certificate IV in Travel and Tourism is a 27-week remote program conducted in a virtual classroom, providing the knowledge and skills necessary for diverse roles in the travel and tourism industry. Embark on a career in the dynamic travel and tourism industry with industry-specialist teachers guiding you through the course. Holmesglen provides industry-standard software for live airline reservations, using the renowned Amadeus system for fares and ticketing. Your virtual classroom training includes exploring global destinations, selling tourism products (including cruising), and delivering exceptional customer service.

Job Outcomes

Career opportunities, include:

  • Travel agencies
  • Tour wholesalers
  • Tour operators
  • Inbound tour operators
  • Tourist attractions
  • Visitor information centers

Prerequisite & Entry Criteria

To enroll, students must be a minimum of 16 years old. They should possess a mature attitude, effective communication skills, strong organizational and technical abilities, a willingness to engage with customers face-to-face, professional appearance, and the capacity to perform well under pressure in a team setting. Additionally, participants must have adequate computer skills for interaction during scheduled virtual classroom sessions using WebEx.

To successfully engage in this remote learning program conducted in a virtual classroom, students must have a computer or laptop (less than 5 years old) equipped with a video conferencing camera and a stable high-speed broadband internet connection. Tablets are not suitable for this course.

Before commencing training, a literacy and numeracy assessment and a pre-training interview will be conducted to determine suitability for the program, validate the training plan, and identify any learning support requirements. Recognition of prior learning allows students to potentially reduce the number of units required for their chosen course by assessing skills gained through work, life experiences, or formal education and training. Holmesglen acknowledges qualifications and statements of attainment issued by other registered training organizations. 


Unit code Name
SITXCCS015 Enhance customer service experiences
SITXCOM007 Show social and cultural sensitivity
SITXCOM010 Manage conflict
SITTTVL001 Access and interpret product information
SITTTVL007 Use a computerised reservations or operations system
SITTTVL008 Source airfares and issue tickets for domestic flights
SITTTVL005 Prepare customer quotations
SITTTVL006 Book tourism products and process documentation
SITTTVL009 Construct international airfares
SITTTVL002 Provide advice on international destinations
SITXHRM007 Coach others in job skills
SITTTVL004 Sell tourism products or services
SITXFIN008 Interpret financial information
SITTIND003 Source and use information on the tourism and travel industry
SITTTVL003 Provide advice on Australian destinations
BSBTEC301 Design and produce business documents
BSBTEC401 Design and produce complex text documents
SITXWHS007 Implement and monitor work health and safety practices.
SITTTVL011 Provide specialist advice on cruises.


Please enquire directly with Holmesglen TAFE via their website to find out more. 

About the Institution

Holmesglen is one of the largest government-owned TAFE's in Victoria. RTO: 0416.